Frequently Asked Questions
Everything you need to know about our handcrafted fashion pieces and services.
How long does it take for my Duckhandmade order to ship?
Since each piece is handcrafted with care, please allow 3-5 business days for processing. Standard shipping typically takes 7-10 business days depending on your location.
What materials do you use for your products?
We pride ourselves on quality. Duckhandmade uses premium, sustainably sourced fabrics and high-grade hardware to ensure your fashion pieces are both durable and stylish.
Can I return a custom-made item?
Items that are customized or made-to-order are final sale. However, if there is a manufacturing defect, please contact our support team within 48 hours of delivery for a replacement.
Do you offer international shipping?
Yes, we ship Duckhandmade products worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
How should I care for my handmade garments?
To maintain the integrity of the hand-stitched details, we recommend hand washing in cold water or using a professional dry cleaning service. Always air dry away from direct sunlight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.